Before Christmas last year, I emailed my friends and asked them to give me their Top 10 Stores in the Philippines in Customer Service. Perhaps, because of the Christmas rush, only a few of my friends replied to that email. It turned out to be the a list of top 10 stores in Metro Manila.

Mari shared her Top 10 Stores in Metro Manila:

1. SM Hypermart – courteous and helpful staff (no tipping rule!)
2. Xend –  Free pick up and they make sure they pick it up THAT day (better late than never!)
3. Central BBQ Boy Grill – happiest staff I’ve ever seen in any restaurant!
4. BPI Express (Cash and Carry) – efficient tellers
5. Watson’s – great social media marketing on Facebook!
6. Oody’s – attentive and helpful wait staff.
7. Coffee Bean and Tea Leaf – gives great recommendations when you order.
8. Asian Food Village (Manila Ocean Park) – comes around to ask you how’s your meal.
9. TGIF – it’s the “americanized restaurant customer service”… they take care of you
10. Zara – the customer is always right… jeans that I wanted marked on sale but it wasn’t but they still gave me the sale price.

Lisa replied: My number one right now is Manor Hotel in Baguio. Service is sincere and personal. Very attentive. Communication is seamless. Teamwork is admirable. The food is great. From one person to another – they all know what you ordered, what is pending.

Efren replied: Mercury Drug – fast service from taking orders to delivery, technically capable attendants, efficient  computer systems where a transaction can anytime be deleted, amended, changed in short easy to order, and well almost complete stocks.

Do you have a list, too? Do share it here.

For 2011, we should strive for excellent customer service.