Recent Posts
- Consumer News: Blip.tv Takes a Zen Approach to Customer Service
- The <i>CustServ</i> Roundup
- Guest Post: Customer Service Starts with Your Staff
- Customer Service Referece: An Inconvenient Truth About Bad Customer Service
- Kroger Beefs Up Its Customer Service Strategy
- Real-time Customer Service Inspires Loyal Customers
- Customer Service Experience at Home Depot: Customer Service Experience of the Week
- The Cult of the Customer
- The Ultimate Customer Service at Best Buy
- Reading Customer Complaints Online
Recent Conversations
- sadiebenz: My story is a long one so for brevity sake I...
- Narumol: On June 16, 2010, my husband and I went to the...
- meikah: Good point, Sarah! :)
- Sarah B: Way to go for bringing this up. We always...
- meikah: You’re welcome!:)
- meikah: Hi, I’m sorry to hear about your experience...
- donzky: nong kumain kmi sa chowking kaninang...
- Vasudha | Consultant: Thanks for this great round-up of...
- Matthew Gain: Wow there is an enormous number of comments...
- meikah: Hi Vasudha, yeah. Let us know if you ever get to...
The Month's Rated Posts
- Sustainable Business
- Six Sigma
- Renewable Energy Generation
- Project Management Digest
- Prudent Outsourcing
- Open Source Business
- Offshoring Digest
- Kalakalan - Philippines BPO
- Freelance Pro
- China Manufacturing Digest
- Business Ethics
- Business Communication
- Business Travel
- Studying Abroad
- Online PR and Marketing
- Customer Relations: The New Competitive Edge
- GBWatch Labs
- Global Business Watch
Blogroll
Links
- MamaIsWorking
- Blogging For Business
- Success from the Nest
- Make It Great!
- Successful (and Outstanding) Blog(gers)
- Springwise
- BusinessBlogWire
- Arts & Letters Daily
- Customer-Centric Jobs
- Scribbles on the Web
- Demand Satisfaction!
- Writing - Cooking - Life
- 800 CEO Read
- Seth Godin’s Blog
- BNET
- SteelConnect
- Wallet Pop
- eVergance Blog
- Entrepreneurs-Journey.com
- Service Matters
- TerryStarbucker.com
- Flooring the Customer
- Drew’s Marketing Minute
- Effective CRM
- Busby SEO Test
- Work By Remote
- I Am On The Streets
- Good Customer Service
This site was featured in:
- Categories
- 7-11
- Aberdeen Group
- Accenture
- Ace Hardware
- ACSI
- Adora
- Advertising
- Air Philippines
- Airlines
- Airports
- AirTran
- Alaska Air
- Alcatel
- AllTop.com
- Amazon.com
- American Airlines
- American Airlines Cargo
- AMEX
- Ann Taylor
- AOL
- Apple
- AT&T
- Automatic Centre
- Automobiles
- Avis
- Ayala Group
- Ayala Malls
- B2B
- Bahrain City Centre
- Bang and Olufsen
- Bank of America
- Bank of Ireland
- Bank of the Philippine Islands
- Banks
- Barnes&Noble Booksellers
- Beauty Bar
- Becky Caroll
- Becquet.com
- Best Buy
- Best Practices
- Betfair
- Beverage
- Bigby's Cafe and Restaurant
- Blogging
- BMV
- BNET
- Boo Chanco
- Book Review
- branding
- Broadband
- C.B. Whittemore
- Cadillac
- Call Center & BPOs
- Canon
- Carmine Gallo
- Carnivale of Customer Service
- Cartel Coffee Lab
- Case studies
- Casino
- Cathay Pacific
- Cebu Pacific Air
- CEM
- Chef D'Angelo
- Chimara - GB 3
- China Eastern Airlines
- China Southern Airlines
- Chrysler
- Chula Vista Nature Center
- Church
- Cisco Systems
- Coffee Bean and Tea Leaf
- Coffee Republic
- Collezione C2
- ComCast
- Communications
- Comp 24
- CompUSA
- Consultancy
- Consumer News
- Continental Airlines
- Convenience Stores
- CorningWare Corporation
- Corporate Planning
- Corporate Social Responsibility
- Corporate Strategy
- Courier Services
- Credit Cards
- CRM
- CRM Guru
- CSR
- Culture
- Customer Communications
- customer feedback
- customer loyalty
- Customer Management Insight
- Customer Relations Management
- customer satisfaction
- customer service
- Customer Service Awards
- customer service communities
- Customer Service Concepts
- Customer Service eBook
- Customer Service Experience
- Customer Service Experience of the Week
- Customer Service Funnies
- Customer Service Hall of Fame
- Customer Service Hall of Shame
- Customer Service Model
- Customer Service Newsletter
- Customer Service Reference
- Customer Service Team
- customer service week
- Customer Value
- customer-centricity
- Customer-Service Quotes
- Customers' Testimonials
- CustomerServiceGroup
- CustomerThink
- CustServ
- Dale Wolf
- Danny Meyer
- data
- David Grossman
- David Pogue
- Dell
- DHL
- Dialog Telekom PLC
- Dick Hunter
- Direct Selling
- Disney Cruise Lines
- Domino's Pizza
- Dubai
- Dubai customer service
- eaga
- Eastern Europe
- Easton Ellsworth
- eBay
- Economy
- Enterprise Rent A Car
- Entertainment
- Entrepreneurship
- ERP
- Events
- Family
- Fastfood
- FedEx
- Finance
- Flapjacks
- Forrester Research
- FortMed
- Fortune 500 Blog Project
- Frank Lin
- Fred Taylor Jr.
- Fresh & Easy
- GameFly
- Gartner
- Geek Squad
- General
- Gerhard Gschwandtner
- Get Satisfaction!
- Gift Gourmet & Interiors
- Giordano
- Glenn Ross
- Globe Telecom
- Globo.com
- GM
- GoingToMeet
- Goodyear Tire & Rubber Corp
- Government
- Grand Hyatt
- Gulf Region
- Hallmark
- Happy Memorial Day
- Hardware/Technology
- Harvard Business School
- Healthcare
- Hertz
- Hesperia Post Office
- High Five Sportwear
- Hilton Hotels
- HOC
- Home Depot
- Hometown Buffet
- Honda
- Hospitality Quotient
- Hotel
- HP Labs
- HR
- HSBC
- HUDCC
- Hyundai
- IBM
- IKEA
- Illuminations.com
- Inc.
- InsideCRM
- Insurance
- Intalio
- Internal Customers
- Internet/Technology
- Interview
- Investments
- iPAD
- iPhone
- IT
- J.D. Power
- Jack Stahl
- Jean's Cottage Inn
- Jeanne Bliss
- JetBlue
- Jim Barnes
- John F. Kennedy International Airport
- John Goodman
- John I. Todor
- Jonathan Tisch
- Joseph Michelli
- KANA
- Kauai
- KnowledgeStorm
- Kroger
- Language
- Law
- Lee Jeans
- Lego
- LG
- Library
- Liz Strauss
- Lora Adrianse
- Louis Vuitton
- Lowe's Home Improvement
- Luis Sherpa
- Macy's
- Makro
- Manila Marriott Hotel
- Manufacturing
- Maria Palma
- Mark Hurst
- Marketing
- Marks & Spencer
- Maxwell-Gunter Air Force Base
- Maynilad Water Services Inc.
- Mayo Clinic
- McDonald's
- Media
- Meme
- Meralco
- Mercury Drug
- Microsoft
- Microsoft Dynamics
- Mobile Banking
- Mobile Customer Service
- Morisson
- Mosaic Fashions
- Motorola
- MSN Money
- Netflix
- New Media
- New York City
- Nexus One
- Nintendo
- Nokia
- Nordstrom
- Nortel
- Northwestern University
- Oracle
- Outsourcing/BPO
- Overstock.com
- OXO
- Pacific Gas and Electric Co.
- Pag-IBIG
- ParaƱaque Doctors Hospital
- Patient Protection and Affordable Care Act
- Pawnshops
- Peter Leppik
- Pets
- Phil Gerbyshak
- Philippine Airlines
- Philippines
- Philstar
- Pizza Hut
- Poetry
- Product Development
- Products & Services
- Programs
- Public Service
- Pubs
- QA
- Raytheon
- Reader's Digest
- real estate
- Relationships
- Resources
- Restaurants
- Retail
- RightNow Technologies
- Ritz-Carlton
- Robert Kaplan
- Robin Barnwell
- ROI
- Sage
- Sales
- Salesforce
- Sam's Club
- SAP
- self service
- SellingPower
- Sentro
- Service Literacy Test
- Service Untitled
- Seth Godin
- Shakey's Pizza
- Shipping Lines
- Singapore
- Skype
- Sleep Country Canada
- SM
- Small & Medium Business
- Small Business
- Smart Broadband
- SN Brussels Airlines
- SOB
- social media
- social networks
- Software
- Software/Technology
- Southwest Airlines
- Sprint Nextel
- Staples
- Starbucks
- Stephanie Weaver
- Stock Market
- Sulpicio Lines
- Sun Microsystems
- Supermarkets
- Supply Chain
- Surveys
- Susan Ward
- Sustainable Business
- T-Mobile
- Technology
- Ted's Montana Grill
- Telecom
- Telecommuting
- Tesco
- Tesla Motors
- Thanksgiving Day
- The Ikea Effect
- The Toilet Paper Entrepreneur
- Theories
- Tips
- TiVo
- Tom Peters
- Tom Vander Well
- Toronto Transit Commission
- Tourism
- Toyota
- Training
- Transportation
- Travel
- Tricod
- Typhoon Ondoy
- UnionBank
- United Airlines
- UPS
- US Airways
- Utilities
- Verizon
- Video Depot
- Villa Escudero
- Vladimir Stojanovski
- Voice of the Customer
- VOiP
- VTech
- Wachovia
- Walgreens
- Walmart
- Web 2.0
- Web Customer Experience
- webinar
- WellieArt
- Wells Fargo Bank
- Wesley Medical Center
- Whitmore Arms
- Whole Foods
- WOMMA
- Wordless Wednesday
- Xoom
- You Tube
- Zappos
Related Posts
- Consumer News: Starbucks Goes All Out in Via Instant Coffee Launch
- Is Starbucks Wooing Another Kind of Customers?
- Free Starbucks Coffee for Customers-Voters
- Starbucks Enhancing Customer Experience by Improving its Coffee
- Is Starbucks Pleasing Customers More?
- Consumer News: Starbucks giving away free coffee
- Evaluating Your Customer Experience
- Negligent Customer Service?
- Consumer News: Starbucks Lists 200 Stores to Close Down
- Helping Starbucks Improve the Customer Experience - The Eighth Step
Related Tags
carson valley nevada, peak freshness, coffee experts, roast beans, business ethics
Related Searches
carson valley nevada, peak freshness, coffee experts, roast beans, business ethics
I have not updated this series for quite a while. Then I read Mark Graban’s post over at MBTmag. His post titled, Starbucks Displays Their Slow Supply Chain, narrates how Starbucks are claiming that they serve only “fresh roasted” coffee when they’re practicing quite the opposite.
Here are some facts:
*A sign advertised that the Pike Place Roast beans had been roasted on April 13, in Carson Valley, Nevada.
*But the beans that are almost a month old aren’t exactly “fresh.” Most coffee experts say that beans are beyond their peak freshness after about 10 or 14 days.
*Would Starbucks so openly display their slow supply chain if more customers knew that April 13 isn’t exactly “fresh roasted?”
The bag was proudly labeled as “Freshly Scooped on May 10, by Chad.”
Lessons to be learned here:
Starbucks should very well know what they’re trying to espouse, which is serving freshly roasted coffee. If not, then I think they need to evaluate again their supply chain and operate accordingly. False advertising is a big no-no in business ethics.
Posted by meikah |
Filed under Customer Service Concepts, Customer Service Experience, Restaurants, Starbucks
No Comments »
No comments yet.
RSS feed for comments on this post. TrackBack URL













Post Categories