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    EntriesRelated Posts

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    • Consumer News: Starbucks Goes All Out in Via Instant Coffee Launch
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    KeywordsRelated Tags

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    Follow this blog
    ReExperiencing Starbucks - The Roundup
    7 Mar 2008

    re-experiencing Starbucks customer experienceIf you are a regular reader of this blog, you would notice that my latest endeavor is joining a group of blogger-friends whose goal is helping Starbucks bring back their wonderful days of customer service experience.

    The brilliant collaboration was started by Becky Carroll of Customers Rock! and Jay Ehret of The Marketing Spot. Several bloggers have joined the conversation, and so click away.

    John Moore Manifesto : WHAT MUST STARBUCKS DO? and the latest update is Starbucks should do more of this…

    Laura Ries Backwards is the new Forwards.

    Skip Lineberg at Maple Creative: Starbucks: Did They Jump the Shark?

    Scott Howard at Collective Wisdom: Starbucks History Lesson

    Doug Meacham: “Starbucks, The Way I See It, Part 1″

    Steve Iwersen: “Starbucks Leadership Says It’s Time to Close the Doors”

    Paul Schwartz: “What is the Starbucks Experience?” and “The Starbucks Customer FEEDBACK Experience”

    Meikah Delid: “Helping Starbucks Improve the Customer Experience - The First Step” ; “Helping Starbucks Improve the Customer Experience, the Second Step” and Helping Starbucks Improve the Customer Experience - The Third Step

    Maria Palma: “The Starbucks Project”

    CK: “A Chain by Any Other Name”

    David Morse: “Can Starbucks Get Its Groove Back?”

    Franki Durbin at Durbin Media: The Venti Vacancy

    Cam Beck at Chaos Scenario: Starbucks: Where Everbody Pretends To Know Your Name, Again

    Bruce Temkin at Customer Experience Matters: Starbucks Searches For Its Soul

    Jeanne Bliss on Marketing Profs Daily Fix: Can Howard Schultz Get Starbucks Back Its ‘Mojo’?

    Stephen Denny at Note to CMO: Starbucks, Sharper Image and Tao of Focus

    And the first two posts from Jay and Becky:

    Jay Ehret: A Letter to Howard Schultz at Starbucks

    Becky Carroll: reExperiencing Starbucks: A Double Shot

    *Photo from trustedplaces.com

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    Posted by meikah |
    Filed under Customer Relations Management, Customer Service Concepts, Starbucks


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