Winners of the Annual Stevie Awards for Sales and Customer Service
29 Mar 2011
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Front-line Customer Service Professional of the Year
STEVIE AWARD WINNER: SuiteAmerica Corporate Housing, El Dorado Hills, CA: Julie Mammini, Personal Transition Services Director
Customer Service Manager of the Year
STEVIE AWARD WINNER: Peak 10, Charlotte, NC: Jeffrey Brooks, Senior Manager for Support Services
Customer Service Leader of the Year
STEVIE AWARD WINNER: Capital One Financial Corporation, McLean, VA: Heather Cox, Senior Vice President – US Card Customer Operations
Customer Service Contact Center Professional of the Year
STEVIE AWARD WINNER: Catapult Technology, Bethesda, MD: Michael White, Service Desk Operations Supervisor
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Customer Service Team of the Year – Recovery Situation
STEVIE AWARD WINNER: CIGNA Government Services, Nashville, TN
Customer Service Complaints Team of the Year
STEVIE AWARD WINNER: IHG, Salt Lake City, UT
Front-Line Customer Service Team of the Year – Computer Services or Software
STEVIE AWARD WINNER: Volusion, Inc., Austin, TX
Front-Line Customer Service Team of the Year – All Other Industries
STEVIE AWARD WINNER: EMKAY, Itasca, IL
Back Office Customer Service Team of the Year
STEVIE AWARD WINNER: Accenture BPO Services of BC, Vancouver, BC Canada: Accenture’s Back-Office Team (Revenue Cycle Operations)
Contact Center of the Year (Up to 100 seats)
STEVIE AWARD WINNER: Paylocity, Arlington Heights, IL
Contact Center of the Year (Over 100 seats)
STEVIE AWARD WINNER: Competence Call Center AG, Headquarters, Vienna, Austria: Competence Call Center Istanbul
Customer Service Management Team of the Year
STEVIE AWARD WINNER: SMART Technologies, Calgary, AB Canada: SMART Technologies Customer Service Management Team
Customer Service Training Team of the Year
STEVIE AWARD WINNER: CIGNA Government Services, Nashville, TN
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
e-Commerce Customer Service Award
STEVIE AWARD WINNERS: Fat Brain Toys, Elkhorn, NE SquareTrade Inc, San Francisco, CA
Best Use of Technology in Customer Service
STEVIE AWARD WINNER: Safelite Solutions, Columbus, OH
Award for Innovation in Customer Service – Computer Services or Software
STEVIE AWARD WINNER: Rosetta Stone, Arlington, VA: Rosetta Stone: Engaging Them on Their Turf
Award for Innovation in Customer Service – Telecommunications
STEVIE AWARD WINNER: Broadview Networks, Rye Brook, NY: Broadview Networks eCare Enterprise
Award for Innovation in Customer Service – All Other Industries
STEVIE AWARD WINNER: Assurant Solutions, Atlanta, GA: Call Centers That Don’t Suck
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Filed under Customer Service, Customer Service Awards, Customer Service at Call Centers


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