Compliments of Coveo with Forrester
November 18, 2010
12:00 to 1:00 pm EST/GMT -5

Hear from featured speaker Forrester Senior Analyst Kate Leggett, who focuses on customer service and call center processes, as she discusses:

• Why a standalone knowledgebase isn’t enough anymore to solve complex customer support issues
• Trends in the market from her many client inquiries, what the challenges are, and best practices for a successful customer service and support organization
• Converging customer support and services silos to present unified views of customer information and the resulting effect on key customer service metrics
• How Voice of the Customer initiatives can benefit from the same knowledge access in the form of analytics

Register now!