Toronto Transit Commission (TCT) is one of those companies that listens to their customers and does something about it.

Following an observation that they’re customer service is not as good as it should be, the Toronto Transit Commission created a blue-ribbon panel that will review every aspect of how the agency conducts itself. And customers will be part of this panel.

According to CBC News, TCT announced a number of measures designed to boost the level of customer service and improve relations which riders:

• Introducing an online trip planner next week that will allow riders to plan journeys using TTC facilities.
• Providing customer service training for staff.
• Reviewing staff uniforms.
• The installation of 50 more Metropass vending machines this year.
• Giving SMS capability to 800 streetcar stops by July, a feature that will allow customers to send a text message to the TTC to find out how much longer they have to wait for a ride.
• Installing LED screens that will tell riders when the next vehicle will arrive at “select” shelters and subway stations by July.
• Installing those LED screens at 350 bus and streetcar shelters by 2011.

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