1. My wife is Chinese who speaks a little English. They have some associates speaking Chinese in the store , but nobody even asked my wife. An Asian associate served my wife only with English. Later on when there was a problem needed to be resolved, still nobody help my wife on language. It seems that they could take advantage of her in that way.

2. They don’t wrap merchandise in front of customer after checking out. That is my wife’s experience. My wife selected Louis Viutton hand bag and checked it out. It cost over $1000. An associate took the bag into back room for wrapping. 15 minutes later, the associate came back with box. After went home, my wife found there were cracks on the surface of the bag, looked like used. It’s not the one my wife selected. I don’t know if they wrap merchandise in back room for all of customers or just do that to my wife.

3. They were rude and disrespect to customer. On second day, my wife went back to the store and asked to switch another one. A manager said “No!”. At that time, my wife called me to talk to the manager. The manager said “that bag is not ours. It’s used. All of our bags are in 100% perfect condition”. The manager took another brand new bag to show my wife how it is in perfect condition. My wife was astonished because the bag in her hand looked like old one compared to the one in the hand of manager. The way they treated my wife like theft or cheater.

My wfie spent $1000 for insulting.
We love Louis Vuitton, but never go back to that store. We will posted our store to everywhere, especially Chinese community. This is dirty store!