Here’s another hot serving of CustServ roundup. Read and learn about customer service and customer experiences. 

RJ Owen shares on O’Reilly InsideRia Paul Ford’s article on “The Web is a Customer Service Medium.” The article presents a very compelling case that the Web is specifically “for” the purpose of letting people express their opinions. I agree! Anyone who has access to the Internet and social media can air his sentiments and opinions on any matter and in a matter of seconds, his ideas are picked up and shared on the Web. Read more…

On the Financial News of MyBankTracker.com is an article on “The Future of Customer Service Professions.” The article says, Customer Service is the true determinant of any business’s success, but as technology advances it looks like customer service is a dying profession. Read more…

Kate Legget shares with CustomerThink about “Forrester’s 5 Key Capabilities for Customer Service.”  The article has good insights on how to survive in a highly competitive business arena through customer service. Read more…

I understand how JD Longstreet feel in his article, “The Hell of Dealing With Customer Service in America.” Read on…

Hospitality Times gives focus on calculating the ROI for customer service. The article, “HR must change how ROI for customer service is calculated.” It says, HRDs must shift customer service away from measuring customer satisfaction and into much more complex areas, such as how customers perceive the value of their relationship with the company. Read more…