Here’s another hot serving of CustServ roundup. Read and learn about customer service and customer experiences.

Charlene O’Hanlon of CTOEdge says that customer service requires a dose of IT.  She adds, “Unified communications coupled with social networking can provide a more personalized end-user experience and faster response time to customer complaints and queries.”

Robert Bacal of CustomerThink shares insights from a book, Perfect Phrases For Customer Service 2.0. “The focus – to give you the tools to interact with customers more effectively, so the company, the customer, and you, the person dealing with the customer, all benefit.”

Jay Thompson of The Phoenix Real Estate Guy says that a customer confluence is the key to business success. The post is a series of customer service experiences both good and not so good.

Tom Vander Well of QAQnA asked a very important questions, Should CSRs Perform Their Own QA Assessment? With a good foolproof assessment or evaluation tool, I say, why not?

Service Untitled gives tips for using Twitter for customer service. One of the uses is that “Twitter can help you build a positive brand image because great customer service gets the “buzz” which leads to more customers through the attention.”