Here’s another hot serving of CustServ roundup. Read and learn about customer service and customer experiences.

The Consumerist relates that Verizon and T-Mobile has offered free calls to Chile. Isn’t that something to feel happy about?

Social Media Today says that social media may just be replacing jobs or social media may be needed in certain jobs such as marketers and customer service representatives.

Over at The Social Customer, Barry Dalton outlines social media in the contact center, beyond the tools, beyond the tactics.

Social Media Today features how top 5 companies win Twitter and win customers. It’s really amazing how social media is making the job of marketing and customer service reps much easier.

Is customer service getting worse? If you want to add your vote, check out the poll at Jan Norman’s blog on Small Business.