Our customer service experience this week is the story related by Service Untitled and how Wachovia Bank earns his respect for good customer service.

He relates:

… Up until a few weeks ago, I had never been to a Wachovia Bank, but special circumstances for an ailing relative brought me there. The Service Manager, Brandi immediately greeted me at the kiosk in the center of the lobby and was able to direct me to the financial specialist who could handle my  special banking needs. Admittedly, I had to wait a considerable amount of time and that was a legitimate complaint, but once I met with the representative, the transactions were effortless and efficient. 

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