Reading Customer Complaints Online

With social media and micro-blogging sites, it’s now easier to rant about or praise a product or service you’ve just had. Other customers can surf the Web and find blogs such as this one to leave their stories as comments.

However, there are websites out there that let customers post their complaints at no cost.  These websites have, in fact, become tools for consumers who are looking for services or contemplating purchases. These sites, too, become resources for competing business. Not only that, the sites are also viewed by consumer protection agencies, lawyers, even law enforcement agents for information to support a case or investigation.

I got the list from an article on ajc. Here’s the list. Check each one out!

  • www.complaints.com – Forwards complaints to businesses with consumer’s approval. Also allows businesses to post responses. Appliance retailers were subject of frequent complaints to this site.
  • www.complaintsboard.com – Offers tips for consumers and advice on issues including credit scores and home mortgages. In the CFA analysis, the site received frequent complaints from appliance retailers and insurance companies.
  • ww.consumeraffairs.com – Publishes selected complaints that are “representative” of a problem. Publishes consumer testimonials, plus responses from businesses about actions to resolve complaints.
  • www.my3cents.com – Allows consumers to share bad and good experiences regarding a company or product. Offers to forward postings to company with consumer approval. Provides consumer advice. Received the most complaints of the Web sites since 2008, with appliance retailers, airlines and banks among the top compliant getters, according to the CFA analysis.
  • www.ripoffreport.com – The site has been in business since 1998, making it among the pioneers. Companies can submit a “rebuttal” explaining their side of the story. Appliance retailers and airlines were among companies receiving the most complaints, according to CFA’s analysis.

Source

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