An article on StockWatch says that Google customer support should deploy a better customer service strategy. And that is to let customers talk to a customer support representative (read: a person), not just through email, support forums, or refer to FAQs.

I agree! Especially that Nexus One is a new product, and there will be issues on compatibility or upgrade policies. Right now, Nexus One customers are flooding the company with questions, and according to the news many of them are not happy with the customer service they’re getting.

I’m sure Nexus One will address this problem soon. But it’s a lesson to all other service companies. If you are launching a service or a product, make sure that your customer support is ready to face customers.

Is Nexus One customer support ready?