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	<description>Customer Relations: The New Competitive Advantage</description>
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		<title>The Test of Customer Service: The Holiday Customer Experience</title>
		<description><![CDATA[Image Source Here in the Philippines, Christmas time equates a mad rush of shopping frenzy. Parking lots overflow into the streets, and so expect terrible traffic jams! So if you were to test an establishment&#8217;s customer service, this is the best time to do it. Is there grace under pressure? Here in the Philippines, Christmas time equates [...]]]></description>
		<link>http://custserv.gbwatch.com/the-test-of-customer-service-the-holiday-customer-experience/</link>
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		<title>B2C&#8217;s 7 Virtual Customer Service Tips</title>
		<description><![CDATA[As companies go online to expand business and reach customers, customer requirements, on other hand,  have become more demanding. There is now a competition between which company is timely at giving feedback to customers. Social media has made that possible. This is in fact good for customers. So, Business2Community, an independent online community focused on [...]]]></description>
		<link>http://custserv.gbwatch.com/b2cs-7-virtual-customer-service-tips/</link>
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		<title>How Not to Serve Your Customers</title>
		<description><![CDATA[Image Source During the past month or so, I have observed quite a number of customer service faux pas. And I could only sigh and say, &#8220;this is not the way you treat your customer!&#8221; Thus this blog post is born. I want to list instances where you are not serving your customers. Let&#8217;s start. Choose [...]]]></description>
		<link>http://custserv.gbwatch.com/how-not-to-serve-your-customers/</link>
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		<title>BPI Improves Customer Service Via Technology</title>
		<description><![CDATA[Bank of the Philippine Islands (BPI), one of the top local banks in the country, recently rolled out the paperless transaction using the BPI Express Assistant Machine. The BPI Express Assistant Machine is like the other automated machines where you choose the kind of transaction that you are going to do.  Based on what I [...]]]></description>
		<link>http://custserv.gbwatch.com/bpi-improves-customer-service-via-technology/</link>
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		<title>An App Waits for Customer Service</title>
		<description><![CDATA[Have you ever been put on hold for an hour for customer service? Well, perhaps, not. For who would wait for an hour for that? Yet, that possibility is not remote. I am sure for a desperate customer who really has to talk to a customer rep, desperation could make him wait and wait. Well, [...]]]></description>
		<link>http://custserv.gbwatch.com/an-app-waits-for-customer-service/</link>
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		<title>CFO Webcast: Achieving Customer-Centric Shared Services</title>
		<description><![CDATA[CFO.com will have a webcast on Achieving Customer-Centric Shared Services. Sponsored by PRGX, this webcast will discuss Best Practices of shared services organizations. Schedule: Date: Thu, Jul 28, 2011 Time: 2:00 P.M. ET Duration: 1 hour Featured Speakers: Bruce Kelly Managing Director Advisory Services PRGX Charisse Jacques Principal Advisory Services PRGX Moderated by: Joe Fleischer [...]]]></description>
		<link>http://custserv.gbwatch.com/cfo-webcast-achieving-customer-centric-shared-services/</link>
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		<title>The Impact of Google+ on Customer Service</title>
		<description><![CDATA[Image Source Very young&#8212;not yet a month old&#8212;into the social networking industry, yet Google+ is creating a tsunami. Already, social media people have their own predictions about Google+, some of which are: Google+ will replace Facebook, which replaced Friendster Google+ will change the information highway Google+ will help online business big time, especially in terms [...]]]></description>
		<link>http://custserv.gbwatch.com/the-impact-of-googleplus-on-customer-service/</link>
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		<title>Bad Customer Service, A Fact of Life &#8211; Agree or Disagree?</title>
		<description><![CDATA[According to the Consumer Reports survey of almost 1,000 consumers, experiencing bad customer is fact of life. It happens every day even to the best of us. The results show how the respondents reacted to bad customer service: 64% of the respondents left the store 67% bailed out on the phone 71% was tremendously annoyed [...]]]></description>
		<link>http://custserv.gbwatch.com/bad-customer-service-a-fact-of-life-agree-or-disagree/</link>
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		<title>The Repeat Customer</title>
		<description><![CDATA[By Woody Robinson A couple years ago, I helped my friend run a concessions stand at a Santa Barbara baseball game. As the game progressed, I noticed that friendly conversations would lead to more hot dogs, peanuts, and chips. Creating a connection with you customers not only builds the reputation of your company, but may [...]]]></description>
		<link>http://custserv.gbwatch.com/the-repeat-customer/</link>
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		<title>My Cole Vintage Experience</title>
		<description><![CDATA[This story is long overdue, but I felt it is still worth retelling. I purchased a pair of flat shoes from Cole Vintage, The Ramp, Crossings in Glorietta 3 Makati, about November last year. After using the pair for only a couple of times, I noticed that soles of one pair had a break in the middle. Thinking [...]]]></description>
		<link>http://custserv.gbwatch.com/my-cole-vintage-experience/</link>
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