How many of us make that call only to be more frustrated than we were?

We hear a lot of stories about rude customer service reps or CSRs who were not much of a help in the first place. Well, there’s hope for the flowers after all. A software has been developed that matches a CSR with a customer.  It is a call-matching technology called Real-Time Analytics Matching Platform (RAMP). The matching is based on granular characters where a CSR is matched with a customer in terms of “customers’ customers’ persistency, the CSRs’ tenure and ability to save a customer, and the financial metrics around the customers” among other things.

IBM acquired RAMP last year. Find out more about this call-matching technology.  Read on…