When I read this part of the article, I said to myself, “now this is serving with the heart.”

In July, the mother of four spotted hundreds of teens milling about the Milton GO station well after service had halted for the day.

The teens didn’t know better. They’d been at a rock concert all day and now they were stranded.

Fleet immediately called her supervisors. “I told them we needed extra assistance,” she said. Soon, a rescue mission was in the works as drivers, volunteering to work on their day off, took the teens home.

“They’re the customers of our future,” said Danielle La Plante, a GO safety and training instructor who personally drove two teenage girls home in a company car.

“I have kids,” La Plante added. “You don’t leave a 14- or 18-year-old in the middle of nowhere.”

Proc said that’s the kind of pride and care for customers that GO has been attempting to instill in its staff during six months of training.

Read more…

I am a mother, too, and I so I know how it feels to worry about kids not home yet when they should be. All sorts of scenarios would often cross our minds: they could be stranded, or worse, held up by bad people. It’s heartwarming to know that there are people and institutions out there who serve with their hearts.