Sun Country Airlines shares their case study on putting people in the loop for better customer service.

Station managers moved from having to make time-consuming phone calls, or booting up laptops, to a few clicks on the BlackBerry smartphone. They are all impressed with the difference it’s made having the key information they need readily available.

“It’s eliminated those wait times in front of customers,” says Kevin Bottemiller, IT Project Manager, Sun Country Airlines. “They no longer have to make multiple calls, or make educated guesses, about the reasons for flight delays. They now look very professional in front of your passengers because they can immediately pull up definitive answers.”

Read the case study.

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