Convenience stores have become a dime a dozen here in the metropolis. Almost at every corner there is either a 7-11 or a Mini Stop. When you go outside of the city and make a trip to nearby municipalities, you will also see gasoline stations with convenience stores in them. Even drug stores such as Mercury Drug and South Star Drug here have become convenience stores as well.
One thing I like about these stores is that they really deliver on their promise of convenience. I have not had any unhappy experience with them.
People go to them aside from the convenience are the following factors:
- Product supply. Their supplies are those that you really on a daily basis, and are part of your basic needs.
- Friendly salespersons and cashiers.
- Open 24/7.
- Located in strategic places.
I stumbled upon an article that also talks about convenience stores, and it cited the top five factors of customer satisfaction in convenience stores.
- Convenience– 8.55 out of 10
- Gas Prices– 8.48 out of 10
- Employees’ Professional Appearance– 8.41 out of 10
- Employee Willingness to Help Customers– 8.38 out of 10
- Employee Knowledge and Courtesy– 8.24 out of 10
The numbers are not bad.
Now the question: can big department stores beat this satisfaction rating?