Our customer service experience this week is the story about a customer of Lee Jeans and how the company surprised her with an unexpected yet awesome customer service.

Bucksome narrates:

In the Fall I noticed a tear at the inner side of one of one of the batch pockets on one of my favorite pairs of  jeans.  Perplexed, I looked closer and saw that there was a matching tear at the other pocket.  Contrary to Mr. Boomer’s jokes, my pants were not too tight in the rear.

This shouldn’t happen to pants only a few months old so I got to work on not losing out on my purchase.  I had bought the jeans at Kohl’s but no longer had the receipt and didn’t want to deal with trying to return it at the store if at all possible.  I found Lee’s website and submitted an email inquiry asking how I could get them replaced.

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Via: People 2 People Service