PCMag.com reports:

Every small business wants to grow, and grow quickly, but rapid expansion comes with its own costs, and customer service is usually one of the first things to go. “Our customers are everything to us,” says Dina Kaplan, the co-founder of blip.tv, an online network of independently produced web shows. “And fanatical customer service is the best type of marketing we can put out there,” she adds. But with over 44,000 show producers who publish more than 4,000 episodes a day, taking care of those customers at a 30-person company is no easy task.

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