20 Jan 2011
Does climate change affect customer service?
In light of the flooding and landslides happening in unexpected places, I can’t help thinking about how these events can impact customer service.
Here in the country for example, when the power goes out due to heavy rains or wind, the hotline of Meralco almost always becomes unavailable. Perhaps, due to the volume of calls coming their way, too.
Good thing, I stumbled upon an article by Douglas Hartman. Titled How Climate Change Impacts Utility Customer Service, the article discusses what to do.
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There are many climate change deniers out there. Much US policy seems led by these deniers. Fox News viewers are the most misinformed about Climate Change. You may have heard the story: “it’s the Invisible Hand of Big Business”.
What I’ve always failed to understand is, how “big business” would collectively seek to misinform the public about Climate Change. Yes, misinformation would benefit Big Oil. But what about Big Insurance? What about Big Cities? Now — I’ll include customer service in the long list of businesses that are literally INJURED by denial of climate change.
Great article, and coverage.
Comment by Glenn Friesen — February 8, 2011 @ 7:52 pm
Well, I think with what’s happening around us now, I can’t see how “big business” can still misinform the public about climate change. Perhaps, they need to channel their resources to align with climate change.
Comment by Meikah — February 9, 2011 @ 1:38 am