PCMag.com reports:

Every small business wants to grow, and grow quickly, but rapid expansion comes with its own costs, and customer service is usually one of the first things to go. “Our customers are everything to us,” says Dina Kaplan, the co-founder of blip.tv, an online network of independently produced web shows. “And fanatical customer service is the best type of marketing we can put out there,” she adds. But with over 44,000 show producers who publish more than 4,000 episodes a day, taking care of those customers at a 30-person company is no easy task.

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Here’s another hot serving of CustServ roundup. Read and learn about customer service and customer experiences.

Charlene O’Hanlon of CTOEdge says that customer service requires a dose of IT.  She adds, “Unified communications coupled with social networking can provide a more personalized end-user experience and faster response time to customer complaints and queries.”

Robert Bacal of CustomerThink shares insights from a book, Perfect Phrases For Customer Service 2.0. “The focus – to give you the tools to interact with customers more effectively, so the company, the customer, and you, the person dealing with the customer, all benefit.”

Jay Thompson of The Phoenix Real Estate Guy says that a customer confluence is the key to business success. The post is a series of customer service experiences both good and not so good.

Tom Vander Well of QAQnA asked a very important questions, Should CSRs Perform Their Own QA Assessment? With a good foolproof assessment or evaluation tool, I say, why not?

Service Untitled gives tips for using Twitter for customer service. One of the uses is that “Twitter can help you build a positive brand image because great customer service gets the “buzz” which leads to more customers through the attention.”

CRM Magazine and eGain bring you this round-table online event titled Mobile Customer Service: Megatrends and Next Practices.

With the increasing adoption of web-enabled mobile devices, the idea of “anywhere, always-on” service is quickly becoming a requirement in today’s world. Consumers can research and buy products right from their phones, so it is no surprise that they would also want customer service the same way. What are the megatrends and next practices in mobile customer service? Join CRM magazine and eGain in this webinar to find out.

Hospitality Quotient is new coined term by Danny Meyer, owner of Union Square Cafe and other well-respected New York restaurants and the author of Setting the Table: The Power of Hospitality in Restaurants, Business, and Life.

The term means to assume a hands-on approach to better serve customers. The idea is that superior service will result in a loyalty that keeps businesses afloat through even recessions like we’ve seen over the past couple of years. Meyer is such a believer in the power of hospitality that on Monday he launched a new business, also called Hospitality Quotient, that teaches companies, and not just restaurants, the art of customer service.

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Well, I know very well how it is to be hospitable. Filipinos have that natural flair. We  are known to be hospitable people, and really we go out of our way to help others. Meyer is right in saying that the Hospitality Quotient can drive the power of exceptional customer service and it’d be a good idea to teach in hospitality management schools. A lot of other caring emotions are enveloped with the term hospitality, which are empathy and mercy.