Compliments of Coveo with Forrester
November 18, 2010
12:00 to 1:00 pm EST/GMT -5

Hear from featured speaker Forrester Senior Analyst Kate Leggett, who focuses on customer service and call center processes, as she discusses:

• Why a standalone knowledgebase isn’t enough anymore to solve complex customer support issues
• Trends in the market from her many client inquiries, what the challenges are, and best practices for a successful customer service and support organization
• Converging customer support and services silos to present unified views of customer information and the resulting effect on key customer service metrics
• How Voice of the Customer initiatives can benefit from the same knowledge access in the form of analytics

Register now!

Mark your calendars on the dates, September 16-17, 2010 and head for San Francisco, California at the Argonaut Hotel
for the 5th Annual Customer Experience Management & Retention Conference.

Hosted by marcus evans, one of the world’s leading providers and promoters of global summits strategic conferences, the event listed the following key conference topics:

• Design a more value driven customer experience strategy to navigate during an economic recession.
• Plan satisfaction metrics including net promoter and satisfaction stats to show financial impact and gauge customer insight.
• Marry customer feedback and response data collected to drive business process change.
• Maximize internal strategic business partnership for customer satisfaction to achieve enterprise-wide gains.
• Develop customer loyalty that repels recession.

The speakers who will be attending the conference are from leading companies including Thomson Reuters, BMO Financial Group, Wildblue Communication, Cisco, Yahoo, DirecTV, Polycom, Wells Fargo, Hallmark, Microsoft, Michelin North America, Phillips Medical Systems and many more.

If you were to ask me, this event is timely and relevant to the times. Plus the fact that the attendees are a focused group of senior level executives, you can expect a valuable interaction and learning experience.

Book for the conference now!