Call LetterChamp!

Yes, today I discovered a fairly new company, only a couple of years old, the LetterChamp in the Bay Area. The company’s mission is to help unhappy customers who can’t get a company’s customer service resolve their problems.

In an interview on Comcast Newsmakers, Allen Banez shares that his company bypasses customer service and go directly to business owners and executives or management. What they do is present a good vantage point of what’s happening in the customer level.

Listen to Mr. Banez:

[youtube USUO8jJmd7Y]

After listening to interview, and hearing Mr Banez say, “We present logical arguments, with complete documentation, no emotion.” I ask myself, do companies only listen to customer feedback this way?

But why have a middle man help your customer before you listen to your customer? I can’t quite get it.

Source:
MarketWatch, LetterChamp Consumer Advocacy Service Warms the Heart of Unhappy Utility Customer with New Water Heater