I read this article on Digital Spy that cabbies in London may soon face mandatory lessons on when to give great customer service to their passengers. Under a new policy, cabbies will be:

• welcome passengers and deal with stressful situations
• demonstrate ‘the Knowledge’ of thousands of streets and routes in the city

Source

What really strikes me in this news article is the government’s effort to educate its cab drivers to better serve its passengers/customers. I would want the same thing happening here in my country.

Honestly, many cab drivers here need some disciplining. For instance, they refuse to take passengers (that’s refusing to serve). They want to charge more than what’s reflected on the flag meter (That’s highway robbery!). They ask passengers which route to take, or how to get to their destination (That’s nonsense!)

In other words, they need to know how to serve!