Orlando Business Journal carries the news that AirTran Airways has two exciting freebies for their loyal customers.

First is the free business class upgrades to elite members at the gate, if seats are available, of course. Upgrades to business class can be made 40 minutes before departure regardless of original fare class.

Second is the soon to be introduced exclusive phone number for members with questions concerning reservations and redemptions.

Two simple acts that nurture customer loyalty. Way to go, AirTran!