I haven’t done link loving (am not sure if the term is legal) for a quite a while, and it’s not good. So, today, as I surveyed CustServ and realized that I have not spread love lately, I mumbled, Oh my!

Now, I’m going ’round the blogosphere and sharing some link loving.

Lori Reed of Library Trainer shares her thoughts about customer service in the library. She got inspired by the Disney-Style customer service. Well, yeah, of the more important places to have good customer service, it should be the library. Librarians and their products feed the mind, the intellect and to me that’s something major!

Ben Yoskovitz of Instigator Blog recommends using great customer service as it is THE differentiating factor. I agree! Ben lists seven ways of using customer service as a differentiator, which tells us that excellent customer service practices can result in good WOMMA and a customer service culture.

Matt Ambrose of The Copywriter’s Crucible talks about why customer service is the new marketing. What is big these days are customer engagement and human interaction. People now cares more about how you make them feel rather than what you give them.

Karen Wormwell of PublicSector HRPodcast shares insightful tips on delivering of customer service in the public sector. Are you tired of bureaucratic red tape or is wallowing in it and would want to change things? I am! Karen has some of the answers.