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1. Starbucks customer experience: not special, not really even local…

   I walked through my local Starbucks yesterday to see what they’d done with their recent renovations. Kind of hoping it might be a more suitable location for a business talk than it was before. Sadly, there are now fewer seats…

   Trackback by Customer Experience Crossroads — July 22, 2008 @ 3:00 am

2. Just got back from Starbucks at:
   I-35 & Walzem
   4901 Walzem
   San Antonio, TX 78218
   210-653-0686

   Young woman serving me my latte had a medium sized ring hanging out of her nose. I am an HR Director and was AMAZED to see this allowed in a position serving the public. Grew up on a farm, we put rings in BULLS noses…
   This was GROSS and should NOT be allowed in a “service” position as this…. IF I would have noticed BEFORE being served, I would have LEFT…. I will NOT be served by this young woman again, I WILL LEAVE…. I normally go to this Location 4-5 times per week.
   Would LOVE to have starbucks customer relations personnel contact me with WHY they allow this………………..

   Comment by D.D. — October 19, 2009 @ 6:04 pm

3. I always go to the Starbucks at:
   I-35 & Walzem
   4901 Walzem
   San Antonio, TX 78218
   210-653-0686

   Almost everyone who works there has a great personality and does an amazing job. I have never seen anyone with nose rings, but would not mind it. I think the problem with work places is that fact that there are people who find that “offensive.” It is a free country and would rather shop at places with people expressing themselves. Tattoos, piercings, hair color, you name it! It is work, but work should be fun! If it’s not fun- who is going to want to serve you coffee?? I have worked from retail to collections to HR director and the only thing that changed was my income. Have fun and live your life instead of worrying about how others live theirs. A nose ring is not going to harm your coffee.

   Comment by Adrienne — March 18, 2010 @ 2:12 pm

4. Hi, Adrienne, thanks for sharing how you feel. I wouldn’t mind how my server looks, too, as long as he is clean and tidy.

   Comment by meikah — March 19, 2010 @ 1:02 am

5. Way to go for bringing this up. We always discussed how coffee houses should have a coffee house “feel” to them. Giving baristas a chance to express themselves artistically is the best way to run Starbucks. Being that this Starbucks is located in San Antonio (a very non-conservative city), we appreciate those of you that allow others to express themselves openly. KUDDOS!!!!!

   Comment by Sarah B — June 22, 2010 @ 12:06 pm

6. Good point, Sarah!

   Comment by meikah — June 22, 2010 @ 8:05 pm

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