It’s time again to go ’round the blogosphere and read about customer service or customer experiences.

Check out the following links:

Thought & Theory says that the Walgreens is an automated customer service that works - Walgreens prescription refilling process goes through the same steps like the other automated services, but theirs work. I never really liked automated services that make me go through a number of steps and spend a lot of time till I get to where and who can address my concern.

DigiTales & Other Stories, Hilton Hotel New York Customer Service - Hilton Hotel, NY emails back to a customer, which is always a good thing. But is it enough? asks the customer. Well, there’s an art to giving feedback. And so a mechanical or a technical feedback would not be as welcome as one that is more warm and personal.

Core Customer Metric asks Is It Really the “End of Customer Service”? - Despite the active campaign for better customer service, we continue to receive bad service. So where is the end to all this?

Let’s end this roundup with a positive note.

SchizoFrenetic writes Netflix: proof conscientious customer service exists - All it took was an apology, some credits, and prompt, immediate attention to the problem. Simple things, but sometimes hard to do for other companies. If Netflix continued doing this, they will definitely have the edge.