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The “Customer Service is the New Marketing” Summit took place yesterday. While we are awaiting word from participants, check out Maria’s post on CustomersAreAlways:
“Customer Service is the New Marketing Summit” Kicks Off: Links and Resources
Anyone else who had been there, do share what you learned here. 
Update:
Here are links from Doug Hanna of Service Untitled.
Workshops:
- http://www.pixelpod.co.uk/blog
/2008/02/05/customer-serice-is -the-new-marketing/ - http://customersrock.wordpress
.com/2008/02/05/how-to-win-at -customer-service/ - http://www.briansolis.com/2008
/02/transforming-customers -into-evangelists.html
Tony Hsieh:
- http://rolfskyberg.wordpress
.com/2008/02/06/avoiding-toy -duck-syndrome/ - http://www.christine.net/2008
/02/zappos-shares-s.html - http://blogbitesman.net/2008
/02/04/customer-service-is-a -lead-generator/
Alex Frankel:
Overall:
Community:
Virgin:
Scaling:
Robert Stephens:
- http://www.christine.net/2008
/02/how-the-geek-sq.html - http://ross.typepad.com/blog
/2008/02/geek-squad-on-m.html
And for the complete wrap up of the summit, check out Service Untitled.
3 Comments »
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Thanks Meikah! I am working on putting together a post with a big roundup.
Comment by Douglas — February 6, 2008 @ 6:35 pm
Oh good, Doug! I’ll wait for that so I can link love. Keep at it!
Comment by meikah — February 6, 2008 @ 6:47 pm
[…] Web Strategist, Demand Satisfaction, Wordyard, Damn I Wish I Had Thought of That, VentureBeat, CS: The New Competitive Edge, and Second […]
Pingback by Service Untitled » Customer Service is the New Marketing Wrap-up - customer service and customer service experience blog — February 11, 2008 @ 2:38 pm