Today, I decided to make the rounds of Customer Service blogs and see what they have to say about the customer and customer service. I’m sure many of you will agree with me that the customer service blogs are the most interactive ones. I’ll start with these three.

At CustomersAreAlways, Maria enjoins everyone to go back to the basics. Taking from Platypus Jack blog, which carries a couple of good reminders for everyone dealing with customers. The basics are those things that are simple, easy to do yet we fail to do them. Among the basics are courtesy, knowledge, and the innate desire to reach out to another person.

Over at Service Untitled, its latest entry talks about advertising customer service. The example given was that of the ad by British Airways telling everyone that giving the best service involves anticipating what customers need or want. It’s true of course, and it’s nice to see companies consciously doing something to please their customers. Like everyone else, we hope they walk the talk.

Customer Service Blog is also going back to the basics, that is defining what customer service is. Tim Whelan gives two definitions from two different sides of the coin: from the business context, the other from the customer experience. Which is better? As someone who is also exposed to quality, it’s the customers who define customer service. Check out Tim’s blog and tell him what you think.

Have you encountered a good customer-service experience lately? Share it here on Friday.

Let me leave you with this video from YouTube.

*Photo credit: MorgueFile.com