CustServ: Customer Relations: The New Competitive Edge

15 Oct 2006

The best compliment comes from the customer. Better yet, if this compliment becomes part of Word of Mouth Marketing (WOMM), the company will definitely be in the best position.

Management guru, Peter Drucker, succinctly puts it, “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”

Definitely, Skype’s online customers got the best service Skype has to offer. Over at Voice over IP Weblog, online customers of Skype rallies behind the company and declares the company as king. The results of an online survey show that Skype is the most popular VoIP program among all. It got the top position with 52% votes followed by MSN which garnered 29% of the votes and Google Talk stood at third position by getting 11% of the votes.

According to the author of VOiP weblog, he was not surprised by the results because Skype has been offering low-cost calls and giving free calls at regular intervals.

I’m guessing these products, though may be good, would not have been welcomed by the customers had they been lousily given.

Are you a Skype customer? You may want to share your experience with them here.

Posted by meikah |
Filed under Products & Services, Software

6 Comments »

3 Reasons Why I Like Skype

Meikah of Custserv blogged about Skype and how “Skype’s online customers got the best service Skype has to offer”. She asks if any of us is a Skype customer and I have to raise my hand for that question. I’ve…

Trackback by CustomersAreAlways — October 21, 2006 @ 5:24 pm
I am fed up with being cheated by Skype for money due to poor call reception. Now even if you do not get connected money disappears fro the amount of credit. I have contacted customer service but this is a waste of time. Someone must contact me and listen to my complaint.

Brian Rodden

Comment by Brian Rodden — November 14, 2007 @ 8:34 am
Hi, Brian! Sorry to hear about your experience with Skype. I hope they will get to read your comment here.

Comment by meikah — November 14, 2007 @ 10:04 pm
can someone please tell me the customer relations number of skype? i mean, i didn’t think i was incompetent and i know it’s impossible such a big company like skype doesn’t have a phone number ..i can’t seem to find it on their site.
much appreciation

Comment by sandy — February 14, 2008 @ 11:14 pm
Hi Sandy! When I received your comment, I immediately went to the SKYPE website, and alas, I couldn’t find any phone number too. But I will try to reach SKYPE.

Meanwhile, maybe you’d like to check out this page and let them know your concern (that is if you haven’t done so yet):
http://support.skype.com/?_a=tickets&_m=submit

Comment by meikah — February 15, 2008 @ 2:12 am
[…] I think I’ve had a reader who had a not-so-good experience Skype. Read about their experience here. […]

Pingback by CustServ: Customer Relations: The New Competitive Edge — February 28, 2008 @ 1:11 am

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