Hear ye, hear ye! Monday is here and Welcome to the Carnivale of Customer Service!

I’m happy that most of my favorite bloggers are joining the Carnivale today. They have shared excellent experiences that I’m sure you will learn a lot from. I’m featuring them according to their date of submission. Happy reading…

Doug Hanna of Service Untitled, shares how Ritz-Carlton has remained the best hotel there is by giving personalized service. Ritz warmly greets customers by name, anticipates and fulfills every customer?s needs, and sends them off with a warm good-bye as if the customer is part of family who will ba back again soon.

Glen Ross of Customer Service Experience encourages everyone in the customer service industry to be outrageous, meaning be passionate about giving service and spread good cheer when you’re doing it. Glenn has a good proof as this is the customer service philosophy of Southwest Airlines.

Liz Strauss of Successful Blog very well knows how it is to receive impossible service by beating deadlines amidst bad weather. She shared how a FedEx guy delivered her a package from a client, and volunteered to bring their package to a client. This is extreme customer service 20 years ago, and Liz doesn’t mind retelling it again and again.

Mike Sansone of ConverStations gives a good example of empathy, meaning customer reps should be on the customer shoes and treat the customer’s problem as their own. There’s nothing better than having a company who understands all our needs.

Paul of The Unlawyer emphasizes the value of providing consistent excellent service to customers. Consistency is achieved by vigorous training of an organization’s internal customers and translating this customer-focused training to its external customers.

Maria Palma of CustomersAreAlways shares her thoughts on what excpetional customer service is. She wants the service to be personalized, that is treating her as best friend.

Carol Kendrick of The Outsourcing Weblog believes that customers hold the secret formula in outsourcing success. Remember, outsourcing is the new sunshine industry and exceptional customer service will give one BPO the competitive edge over the others.

Reden Rodriguez of Renewable Energy believes that customer service is perennial and not renewable. He went on to share how Indianapolis Power and Light Company is “empower”-ing its customers by giving expanded consumer choices, energy efficiency, and pricing options.

Tom Vander Well of QAQnA believes that impossible service is first and foremost doing the best you can with what you’ve been given.

Lynn Lopez of Global Business Watch claims that she knows what comprises good or bad service. She shares her experiences with “shoddy” and good customer service.

From the bottom of my heart, I say thank you for these excellent links! It has been fun hosting this Carnivale and I look forward to the next one.

Find out more about hosting here!