Here’s another hot serving of CustServ roundup. Read and learn about customer service and customer experiences.

Glenn Ross of AllBusiness-Customer Service Experience shares how to empower your internal customers. “Catch ‘em doing something good?” Read on…

The Bank Channel introduces two concepts/dimensions of customer experience. The first is called End User Customer Experience (EUCX), and the second and the much bigger one is the Business System Customer Experience (BSCX). Read on…

Zoomerang Blog tell us that the user experience, also known as the customer service experience, is the brand of our business. “Most customers, regardless of whether having had a positive or negative experience, will take the time to tell you about it.”  Read on…

John Bell of Digital Influence Mapping Project shares how companies can reach customers by using social media. “The truth is that so many people in the US are creating or consuming social media that your B2B targets are out there.” Read on…

Lisa Joy Rosner writing for electronicRetailer blog shares tips for enticing customers to buy more. “With fewer shoppers coming to your site, you have to be instantly engaging, catering to your shopper, making your site a destination.” Read on…